The Personal Helpers and Mentors service, delivered by CHESS Connect, is a community based, non-clinical support service for people whose lives are severely affected by mental illness.

PHaMs workers work with participants to provide pathways to recovery, helping them to overcome social isolation and increase connections within their communities.

The PHaMs recovery focused and strengths-based approach to support recognises that every participants journey is personal and unique to them.


  • Participants must be over 16
  • Participants must reside in the community in which the PHaMs service is provided
  • Participants do not need a formal clinical diagnosis of a severe mental illness to be able to access the PHaMs service


You can be referred to a PHaMs service provider like CHESS Connect through a range of community services like:

  • Disability Employment Services
  • Clinical Case Managers
  • Drug and Alcohol Support Services
  • Housing and Accomodation Support Services

Once referred you will undertake a functional assessment to determine your eligibility for the PHaMs service.

PHaMs & the NDIS

From 1 July 2016, PHaMs services will begin to transition to the NDIS. If you are a current or potential PHaMs participant, you can be supported through the NDIS assessment process our PHaMs staff.

We are also working with the Local Primary Health Network to provide future mental health support services to those within the community who are living with mental ill heath but do not qualify for NDIS support.

Why CHESS Connect?

CHESS Connect has over 20 years’ experience working with local people living with severe and persistent mental health conditions. We have strong and established connections with existing community services, improving your pathways to support and enabling recovery-focused systems of care.